Hotel Front Desk

 

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Front Desk Agents have a range of responsibilities that encompass welcoming and registering guests, delivering exceptional guest service throughout their stay, and handling guest accounts upon checkout. Key duties involve guest registration, reservation management, performing hotel operator tasks, and providing concierge services. The role focuses on delivering attentive, courteous, and efficient service to guests from the moment of their arrival and during their entire stay, with an emphasis on optimizing room revenue and occupancy levels.  

 

Responsibilities:

• Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
• Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag as per brand standards.
• Maintain consistent attendance, adhering to Aimbridge Hospitality standards and scheduling requirements, which may vary based on hotel needs.
• Always adhere to Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
• Welcome and greet all guests as they approach the Front Desk, in alignment with Aimbridge Hospitality standards, and maintain a friendly and warm demeanor at all times.
• Ensure the proper functioning of the telephone switchboard and meet all Aimbridge Hospitality performance benchmarks.
• Efficiently handle requests for information, mail, and messages while maintaining a courteous approach.
• Address guest inquiries about hotel services, facilities, and operational hours.
• Provide responses to guest questions regarding restaurants, transportation, entertainment, and other relevant topics.
• Cultivate and sustain effective communication and teamwork with fellow associates and other hotel departments.

Benefits:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• 401k Retirement Plan

 

 

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